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Success story

Managing and improving Quality on day-to-day basis in your Distribution network… and tracking it !

Matching Quality standards means increased Customer satisfaction and higher retention at your point of sales and service. But how to measure the matching ratio in real-time to stretch the overall performance in the physical store ? We developed our F.I.L.D. solution (Fast Intelligent Local Data) for a global car maker.

4
Dealerships
600+
Users from HQ, Regional team, Dealership
+200
KPIs/dealer in sales, maintenance and parts
Discover

What we did

01

Challenge

  • In the field, real-time access to data is a pain point
  • Many manual tasks are needed to access/input data
  • Data collection is time-consuming for field forces
02

Our approach

  • 2 user-friendly and synchronized apps (Web & Mobile)
  • 1 single database with multiple data sources
  • A fully integrated data-science system
03

Outcome

  • Time reallocated to decision-oriented discussion
  • Improvements in Sales/Aftersales Quality
  • Dispersion reduction between local dealers

    

Challenge

Our approach

Outcome

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